Please read these terms and conditions which apply to the provision of hypnosis, hypnotherapy/hypnoanalysis and psychotherapy.
They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment, or continue with your course of therapy.

Therapy Consultations and Fees

Each consultation lasts for approximately one hour and the fee per therapy session is £65.00 per session (90 min)Some concessionary rates can be offered for those on means-tested benefit, state pension only or students living independently.
Please contact Carol Williams, firstforhypnotherapy for further details. For home visits, an additional travelling fee is charged depending on location. Please contact Carol Williams for further additional costs. A free initial consultation is offered to clients who wish to meet or speak with Carol Williams either face to face or via the telephone, prior to booking therapy. No therapy is given during that session.

Medical Conditions

A medical questionnaire is conducted at the start of the 1st consultation to establish any contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Carol Williams of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.


Payment is required at the end of the therapy session, in cash or cheque. Bank transfer is available in advance of booking a therapy session, please discuss with Carol Williams. Presently, debit or credit cards cannot be accepted for payment at the consultation.


If you wish to change, postpone or cancel an appointment, 24 hours’ notice must be given, or the cost of the full session is payable. Please contact Carol Williams on 07598707624 to make your cancellation. This minimum period of cancellation allows Carol Williams the opportunity to offer the cancelled session to another client.
If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account.

Following your last appointment, your rights to confidentiality are permanent. Client records are destroyed after 10 years.


If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone (07598707624) Carol Williams will pick up this message when next available.


Any information collected from you as a client or potential client, including your contact details, will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, Carol Williams will only supply client-approved information that Carol Williams believes is in the best interests of the client.
If it is necessary for Carol Williams to contact you she will use your preferred method e.g. a mobile phone. If she needs to contact you at home or at work to change an appointment, she will leave her name, number and state that the nature of her call is personal. If there is an emergency and Carol Williams needs to cancel the appointment at short notice, she will state this in her message. During your treatment period, please ensure that Carol Williams has your up-to-date contact details. Please discuss these terms with Carol Williams if these arrangements are unsuitable.
Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.

Confidentiality and Continuous Professional Development (CPD)

The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.
Audio recordings of consultations are sometimes used as part of the supervision process between me and my supervisor. The recordings are only ever used for reference in Carol Williams presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client, you may be asked if you wish to be involved in that process in your consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.

Standards of behaviour

During the course of any therapy, Carol Williams will treat you with respect and not abuse the trust that you put in her. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including her property. You agree to come to the sessions, not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct that contravenes these standards of behaviour, Carol Williams reserves the right to cancel the session and any further therapy sessions.


A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis. Carol Williams guarantees to apply her training, expertise and experience to your issues with the aim of achieving agreed goals in a reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.


This website is provided for information only and is not intended to replace a consultation with your GP or other healthcare professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.

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